Testimonials

After more than 25 years in business, we have earned a solid reputation as a trusted, professional car dealer. Our customers enjoy their experience when working with us both during and after the sale. Below is just a sampling of some of our many fans of Isringhausen.

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I bought my Volvo XC 90 two weeks ago. Not only did I get my dream SUV. I got an awesome support team. I can't wait to buy all my future cars from this awesome dealership. Thanks to Rob Landers and Nathan for always being available to answer all my questions.
From beginning to delivery, Geoff was super responsive, super detailed and super fair with pricing. I live 3 hours away but that won't stop me from buying another car from Isringhausen in the near future. Thanks for making it so easy.
Thank you Isringhausen Imports, Inc and especially Mike Carver, for making our car buying experience painless and fun! I'm really enjoying my Porsche Macan S, and I will recommend Isringhausen to everyone!
I needed a car for commuting to work. I visited two dealerships before Isringhausen. At each dealership I dealt with salesman trying to rush me through the process. I knew Isringhausen had a pre-owned inventory. I went online and looked at their selection. I found the perfect car for my budget. I scheduled a test drive. Scott Sables was the sales rep who showed me the car. Great guy. Professional. He let me take as much time as needed for viewing and driving the car. I purchased a Toyota Corolla. Excellent car. The Isringhausen sales process was a great experience for this car buyer. Highly recommended!!!
My overall impression of the dealership is very positive. Scott Sables in particular is great to work with. If you have any interest in a Volvo, he is the person you want to talk to. He has incredible knowledge about the vehicles, is willing to work with you and has a great attitude. I would send anyone to him without a moment's hesitation.
I decided it was time to buy my dream car - a Mercedes Benz. After doing some online comparisons I thought I was ready to go to the dealership. From that point on I can only describe it as a very positive experience. Mike Carver spent an enormous amount of time with me showing me every feature and answering every question. I love my new car. Thank you Isringhausen and Mike.
I've done (fun!!!) car business with Isringhausen Imports for 30 years, at least 15 vehicles, mostly higher end. I return with my business THERE although I live HERE (in Indianapolis) because they have an exceptional service culture. They are competitive in the ways that really matter most to me, and I expect I get "the good bounce" if there are challenges from time to time because of my loyalty. The cars are done and delivered and serviced right, as fine cars should be. I've never felt my customer relationship was about "this one deal today" and I'm really fussy about the integrity of follow through, etc. I've watched management focus on customers all these years. The car business changes, but Isringhausen's core just expands in a good way. They are car people at Isringhausen, and they are business people too who want their customers to return and get the best. I find it amazingly powerful that they sell as many great cars from a small market into so many other markets where the other ("non competing") dealer franchises often use their predatory monopoly territorial basis against the customers who live in their "catchment" area. Isringhausen hustles to get my business and doesn't take it for granted. Any business as successful as they are in a small market is defined by it's success as customers from further away who definitely vote with their dollars. We are fortunate to know them so well!
Working with Scott Sables was great! Not only did I get the exact car I came to look at, but he stayed late on a Friday night to make sure the process could be finished that night since I don't live locally. He went out of his way to try to find me the right car. Every customer is treated the same no matter what you're buying. Great experience!
This dealership is special. It has a culture that reflects integrity and class. My experience from sales, business manager, detail, front desk was positive. I hope they stay independent as it looks like the next generation at Isringhausen and the employees top to bottom learned things from the Founder. Very simple: they deserve trust.
Thanks Isringhausen for going out of your way to get me the exact car that I wanted. It is a thrill to drive. I have found that everyone at this dealership is accommodating and striving to provide excellent service. That goes from the owner, to the guys that wash my car every time I stop by. I also appreciate the community service that is generated from Isringhausen. It is a business with heart. You have earned my loyalty.
My recent (and first) experience with Isringhausen served as proof that it is a unique dealership in that it values the virtues of trust, integrity, professionalism, and honesty. Based on its personnel's extensive knowledge of fine automobiles, this dealership was capable of answering all inquiries and thereupon inject ingenuity and creativity to the purchasing process. All the above traits, particularly trust, enabled me to trade in my rather unique 1986 Cab. on their 2011 911 Carrera S Cab. Neither party to this transaction personally viewed the vehicles involved until they were ultimately received. Rather, Geoff, Jr. relied entirely on my full disclosures and numerous photos of the '86 911, and I relied totally on his representations of the 2011. Isringhausen's shipping of the 2011 to me and its pickup of the '86 was flawless. My new one is, as represented, fantastic, while they obtained a beautiful driver. Geoff not only made this somewhat unique transaction come together, but also brought it in within the constraints of my budget. If I could assign 6 or more stars to this experience and dealership, I would.
I have been a customer of Isringhausen since the mid 90's and that is a long time. The service is exceptional and the sales staff are very knowledgeable and helpful.
This is the third high performance car I have purchased from Isringhausen. All three times I worked with Dave Heimlich. At times I had questions where others at Isringhausen jumped in when Dave was busy and all were very helpful. The focus is the customer. In the course of a transaction you might deal with ownership, another sales person, no matter who it is they work as a team with no egos.
Isringhausen was top notch! The customer service I have experienced from Isringhausen has always been exceptional and exceeded my expectations. I have had 5 cars that I have either purchased or leased from your dealership over the last 9 years. Four of those vehicles have been Mercedes' for myself and a Honda CRV for my daughter's first car as a 16 year old and I would never purchase a car elsewhere! From Dave Heimlich in sales to Joe and Gary in Service, I have only had the VERY best of service and care. They ALL have gone the "extra mile" for me on many occasions! Even the gentleman behind that parts counter that helped me order a key ring yesterday was pleasant and extremely helpful. Isringhausen is truly the benchmark that every company, no matter it's area of interest or specialty, should reach and strive for. I have recommended Dave Heimlich and your business to countless friends and family members. Dave, Joe and Gary truly deserve accolades for their dedication to your company but also to your customers. I've owned many cars in the last 34 years and no dealership and their employees can compare to Isringhausen!
Bought a car here a few years ago. Very happy with the customer service!!
So I am on the road again this winter, this time 1150 miles from home. We have 8-12 inches of snow predicted tomorrow and I know my vehicle ('12 BMW X5) is ready for the worst conditions thanks to Clem, Jeremy, Joe and Gary as well as the technicians at Isringhausen. My snow tires were put on a couple of weeks ago and they perform great in both rain and snow. Thanks all and Happy New Year!!!
I recently bought a 2009 MB SL500 from Isringhausen. I live near St. Louis and visited dealers in St. Louis but eventually bought from Isringhausen. I got the automobile I was seeking. I got a good deal on the purchase and trade-in. They satisfied all of the requirements I had for the purchase. Every member of the staff that I spoke with was friendly and helpful.
I was treated with respect and professionalism at every step.
Our experience was nothing short of perfect. Scott Sables was professional and helpful. Everything from the test drive, to vehicle delivery, to financing was organized and respectful of my time.
From start to finish, nothing but professional. This was our first experience dealing with Isringhausen and everyone we came in contact with went out of their way to ensure our satisfaction. Thank you
Wow! I am so impressed with their service. Jeremy and Rob in Volvo are always available and willing to help. They have been such a pleasure, thank you both!
Very nice dealership. I just drove cross country from California. Needed walk-in help for a minor issue. They took care of it immediately & then washed my car! I like these folks.
When a location for the Lincoln Funeral Car was needed after the Spindell led Coalition tried to hide the car, Geoff stepped forward to make space on his lot. His dedication to the Springfield community and the May 2nd. event made correct placement of the funeral car possible. Thanks to Isringhausen Imports for being a stand-up business for Springfield. Abe would be proud!
Five star service! Customer service is priority!
A rear end collision while my husband was stopped at a stop light totaled his car (which he really loved) and he needed a new one very quickly. We met with Scott Sables at Isringhausen and he was incredibly knowledgeable, helpful, patient, sincere and a very interested and interesting person. We did not find the perfect fit but as we were leaving the lot a vehicle that we had seen online had been returned from a test drive. We test drove and purchased that Lexus, but it really was remarkable that although Scott showed us many cars and was very compelling in his knowledge of the vehicles, he never pressured us into purchasing a vehicle. He was very respectful and made us feel that he wanted us to find the "right car" as much as we did. He went the extra mile and helped us sync both of our phones with my husband's new car and even helped me sync my new phone with an RX350 which I had previously purchased at Isringhausen. We had several other vehicles to see both in Springfield and Quincy but were delighted to find the "right car" and purchase at Isringhausen. It was a pleasure working with Scott Sables and we will be back the next time we need a car!
I didn't buy my Mercedes-Benz at Isringhausen, but when I take it in for service I'm made to feel like I did. It's a great experience. The polite customer service I get here is the standard I use to measure other service providers when I am needing something done.
I recently purchased a new vehicle from Isringhausen Imports, and worked closely with Jeffrey Edmiston in the process. From the minute I contacted Jeffrey, he was polite, prompt, and professional.
I recently purchased a 2013 BMW 135i from Jeffrey Edmiston. This is my first sports car, and it is was a big step up over my last vehicle. Jeffrey and Nick Drum did not rush me, and answered all my questions. I felt at ease and confident that it was the right vehicle for me. They reflect the overall “Best in class” service that you will experience when you purchase a new or used vehicle from Isringhausen Imports. As a result of the service that I experienced at Isringhausen, there is no question where I will go when I am ready upgrade to the next level sports car.
The car I purchased from Isringhausen was not one of the high-end cars you usually think of when you hear their name, but from the service I received from salesman Mike Carver and then the finance staff you would have never known it. This transaction was truly a pleasure, it was processed efficiently and thoroughly. Mike took great care to step me through most of the features that might have taken me some time to figure out on my own. Thanks to all I dealt with!
My husband and I recently purchased our fifth car from Isringhausen. Obviously we have been very happy customers. Both the Sales and Service Departments have continually provided us with positive experiences. This purchase was no different. Our salesman, Kent Hill, was as professional and knowledgeable as any we have had. His personal attitude was a selling feature for us. He instinctively knew when to give us time alone and when to provide further information. His laid back but informative approach to the car's technology allowed us to experiment with the "gadgets" while not feeling like fools. It has been a pleasure to be a small part of Isringhausen's growth and development.
I very recently purchased a M5 from Jeffrey E. and he is hands down the best salesman I have met. Buying a car out of state can be stressful because you are relying on the salesman to describe the car He was honest, professional and most important prompt and quick on calling/texting/emailing me back. He provided detailed pictures upon request no matter how many times I asked. He was honest and clear about flaws in the car(scratch, nav not working etc). Negotiations felt like he was really on my side and genuinely wanted to give me the best deal possible. They gave me a fantastic rate on my loan and the car was delivered today. When I got the car I noticed a few flaws that Jeffrey did not mention. I contacted him immediately and he got right on it. He was in no way trying to play it off, but was honestly concerned and was more mad at himself that he may have missed something. The General manager called later to discuss the flaws. He too was very courteous and professional. Not once did he make me feel hopeless. He apologized that my experience was dampened because of this and we worked together to resolve the problem. We came to an agreement that made me so happy I'm writing this review. Just wanted to let people know there are not a lot of dealers that will go the extra mile after the sale has been made. I have met plenty of dealers that are professional during the car buying process but once you made the purchase they turn a blind eye. Not Isringhausen. They went above and beyond what a dealer should do and I will be doing business with them from now on with all my purchases. Thanks again for a great car but more important, for your integrity
Excellence really runs in this family and it is a one stop shop for all the best!
I'm a Ford guy. I saw a 1,300 mile pre-owned '13 GT Mustang for sale at Isringhausen. I live 6 hours away so it was a gamble renting a Uhaul trailer and driving that far for a car I had only seen in pics. Scott Sables described the car as flawless and when I arrived, it was flawless. I asked Scott to NOT have my car washed before I arrived. When I got there, it had NOT been washed. Scott listened. Scott texted me pics of the car in their warehouse where it had stayed the entire week after I sent my down payment. My car didn't go home with a salesman for a weekend joy ride. I purchased a pre-owned Mustang at a premier German dealership and I received customer service as if I was buying their most expensive car. As far as customer service, you won't find a better dealership. The customer service is unmatched.
I have been a Volvo owner for almost 20 years and a customer of Giuffre and the Sables family while they owned the dealership in Springfield IL. I have always appreciated their first class service, both in purchasing Volvos and servicing them. While I love the quality and safety of Volvos, I have consistently bought these cars because of Scott Sables' top notch commitment to his customers. For my newest purchase, I saw Scott at Isringhausen Imports, as they have relocated the Volvo dealership there. Again, without fail, Scott provided outstanding service. And in addition, I have the always professional, always superb Isringhausen reputation to stand behind the car. When you purchase a car, you are purchasing more than transportation -- you are purchasing something that needs long-term attention and service. So, pay attention to where you purchase your car. Ensure that the dealership you do business with can stand behind the car, like Scott Sables and Isringhausen Imports!
I learned about this dealer from their WSJ ads which showed amazing cars (Jag XJ220, Porsche Carrera GT, etc.) in a rather small town. When I saw an incredible S550 come up for sale on their website, I decided to give them my business, and I'm so glad I did. I used to do business with Plaza Motors in St. Louis, but this dealer is on a completely different level. Mike Carver was incredibly courteous both in person and over email and made my first Mercedes purchase incredibly easy. I will definitely be making all future luxury car purchases through them! As a side note, taking the train from St. Louis to pick up a car is definitely the best way to get there; the dealer is steps from the station.
I want to thank Jeffrey Edmiston for assisting me while I purchased my dream car from Isringhausen Imports. I purchased this car unseen via the phone as I Iive 500 miles from Springfield, Il and Jeffrey put me right at ease and assuring me that the vehicle was blemish free. The process was streamlined beautifully as my wife and I were out the door in an hour and a half after we arrived at the dealership. If you plan on buying from Isringhausen, Jeffrey is your man!
I had my BMW 3 Series in for scheduled maintenance, and a couple of very small nicks on the rear bumper repaired. All was handled smoothly and efficiently - perfect, in fact. I was always aware of my car's status, etc. The loaner was a new BMW X3 Series - very pleased that it was not a Ford Fiesta or some such (for example) that some dealerships utilize for loaner vehicles. Isringhausen deserves top marks for the level of excellence that they consistently maintain. Cheers
We had a great experience at your store yesterday and our salesman Jeff Edmiston was great to work with and really took care of us! Thanks again!
I am writing to compliment this dealership and especially Joe Brennan for service and professionalism that went far beyond the ordinary. I recently had to take in my Porsche for a software update and was blown away by the entire service staff. As I live an hour and one half away from Isringhausen I was concerned about a quick turnaround time for my vehicle. Joe was proactive in discussing all of the logistics and necessary updates my vehicle needed and assured me he would work me in when I showed up with my vehicle and get me back on the road promptly. And that he did I appreciate the honesty integrity and professionalism shown to me by all at Isringhausen Imports. They live up to their motto Our Priority is You as I felt truly valued and respected during my entire experience. Thank you all for operating above the norm when it comes to automobile dealerships.
I recently sought out to lease my first BMW. My local dealership wanted to build me a car but Isringhausen had one already built that was very similar to what I was looking for. So I called them up and even though I live out of state they worked with me via email and phone to negotiate a price I was comfortable with and walk me through the process (this was my first time leasing a car). Mike Plohr was very responsive in answering my questions and very pleasant and easy to work with. The car was delivered directly to my home on Isringhausen's delivery truck the delivery process was painless and the car arrived in perfect condition. The driver called me to nail down a delivery time and delivered it right when he said he would. He even welcomed me to the Isringhausen family. Since this was my first BMW Mike called me later that same day to make sure I didnt have any questions on how to operate the car since he couldnt show me in person. Honestly this process was so much easier than I was expecting I would recommend this dealer to anyone - local or out of state.
We just purchased our 4th car from Archie Sanderson at Isringhausen Imports. Always a very pleasant experience Unlike many dealerships we are always treated with the utmost respect with none of the ridiculous games that other dealerships want to put you through. These people are honest and value long term customer loyalty. It is very hard to find good service these days and when you find it you truly appreciate it Thank you again Archie for always helping us get that perfect car.
We just purchased our 4th car from Archie Sanderson at Isringhausen Imports. Always a very pleasant experience Unlike many dealerships we are always treated with the utmost respect with none of the ridiculous games that other dealerships want to put you through. These people are honest and value long term customer loyalty. It is very hard to find good service these days and when you find it you truly appreciate it Thank you again Archie for always helping us get that perfect car.
This is the first time I have ever bought a vehicle without being at the dealership in person. To my surprise the experience was excellent. Jeffrey made this purchase possible because of his knowledge personality and honest dialogue that put me at ease. He answer all of my questions (some multiple times) and provided as much information as I required to make me fill at ease with the transaction. Because of his attention to detail everything went very smoothly and I was very satisfied with overall experience. I definitely recommend this dealership and Jeffrey in particular to anyone interested in purchasing a vehicle.
Beginning with my 911 weve purchased four low mileage certified Porsche Mercedes Benz and BMW autos from Luke at Isringhausen over the last 5 years. Each of the purchasing experiences was great -- and about as pleasant as purchasing a car can be. The Porsche MB and BMW maintenance centers also provide excellent honest premier level service. We still love our 911 and ML550 but when its time to replace them or add another car well be driving the 75 miles to Isringhausen -- even though other dealerships are much closer.
Wonderful experience Great quality The entire staff was very pleasant and accommodating . I usually hate car shopping because I feel like Im being talked down to and getting a bad deal but here I was treated with respect and kindness. I was impressed. Highly recommend.
I made an appointment for service on very short notice. The Mercedes Benz service department worked me in and took care of me very well.
I recently had my Mercedes E350 serviced at Isringhausen and was very pleased with my experience. So much that I have no problem driving 60 or so miles to Isringhausen from now on even though I have a Mercedes dealership in my town. Carl was very accommodating helpful and knowledgeable. Friendliest service Ive ever experienced. The entire process was very smooth and hassle free from begining to end.
I suddenly had difficulty steering my Chrysler Aspen. Right then I drove it directly to the Isringhausen service department. I did not have an appointment. They welcomed me and took my car into the service area. Within an hour they called and told me that the water pump was leaking and needed replacement. On this Friday afternoon they did not have one in stock and told me they would be able to have it fixed on Monday. That was certainly fine with me AT 440 p.m. they called back and told me it was fixed and I could pick up my car They called around and found a water pump locally and completed the replacement. This is typical of the service I have had at Isringhausen. Carl Mott the Service Manager is always courteous and very accommodating. The workmanship is excellent as well. Consistently outstanding service
My experience with my sale person Jeffrey was fantastic As well as the Business Manager Marc Everything went so smooth from the time I decided to purchase my Audi RS5 over the phone to picking it up in person. I thank them very much and would love to do business with them again or send some people in there direction.
I just purchased a used Lexus RX450H at Isringhausen after seeing it on the internet and driving up to Springfield from St. Louis. The salesman Rob Landers was great to work with very professional low key and forthright. The entire experience was extremely comfortable. After purchase they delivered my car to St. Louis within two days so that they could complete detailing the vehicle which had just gotten to the dealership a day or two prior to my purchase. This was the best car-buying experience that I have ever had.
Joe Brennans service department has supported my Mercedes cars for 20 years. His department's performance has bee outstanding in every sense of the word. He is very professional friendly and helpful in dealing with the customer.
I have never purchased a vehicle at a dealership that provided care compassion attention and above all - honesty. I felt comfortable contacting my sales person Jeff Edmiston before,during, and after the sale and know that I was going to be taken care of. I purchased an auto with many details and buttons that were hard to understand the importance of however after driving I quickly realized that I have lived without in past vehicles. During the delivery process questions that I had asked Jeff were answered, researched, and delivered in a timely and efficient manner. I have had the opportunity to work with the service side of Isringhausen on one occasion with a prior vehicle and have had a great experience knowing that any issue or addition was going to be handled with customer service that was far superior and comforting. I look forward to purchasing another vehicle from Isringhausen and would feel comfortable with any of their employees.
Joe Brennan and Gary Rogers are just super with service Geoff Isringhausen the owner and all employees top notch. The recent purchase was my 3rd MBenz from there. Mike Custer and Rob Sanders sold latest. Excellent Archie Sanderson sold me my first one there and was great too. I love the way I am treated at Isringhausen. Many other people do also.
Customer service is supreme at Isringhausen.
My wife and I just purchased a 2014 Porsche Cayenne from Isringhausen Imports. The experience was nothing short of fantastic. The team at Isringhausen defines the word professional.
Mike Carver and all the staff at Isringhausen went above and beyond to find the car I wanted. When we found it they got it promptly especially considering the time of year (the holidays) and the weather. Mike took all the time that was needed to acquaint me with all the cars features both when shopping and after arrival. This is the 2nd car purchased from Isringhausen and the 3rd I have had serviced there. My experience with both the BMW and MB service has been nothing but exceptional.
Geoff, I want to personally thank you for a truly outstanding automobile purchasing experience. The personal care, teamwork, and professionalism that your staff provided makes it clear to me why you are the number one choice of so many luxury automobile enthusiasts. From my initial contact with Anies, the consultation with Geoff Jr., and the order process with Luke, Isringhausen surpassed my already high expectations in every regard. Today, I made my way to Springfield (my original hometown) from the St. Louis area to finish the paperwork on my 2014 911 4S Cabriolet. The car is unbelievable, but what is more unbelievable is the sincere and genuine customer service I received from everyone at Isringhausen with whom I came in contact. You have raised the bar and set the standard for what defines a luxury auto dealership. Thank you, from the bottom of my heart, for making my first Porsche purchase the single-most memorable automobile purchase that I have ever experienced. You have earned my respect, my business, and my loyalty for many years to come. Respectfully, Michael R. Hickey
My service experience was once again great. Gary was very professional and the service went off without a problem. Every time I have work done I feel that Gary and Joe really care and the job gets done right. It is so good that I really feel like I have a personal friendship with Gary and Joe and the service department employees. Thank you for checking and thanks for the excellent work.
Excellent service Carl! Much thanks to Joe too! Thanks for accommodating my service request so quickly. Wheels look/feel great, and the Cayman 2014……..sold!!!!!!
Your service team is great! Always professional and efficient. Thank you for fixing my headlight without even having an appointment. Awesome!! Thanks again.
Thank you so much for the follow up! The service was excellent. The technicians solved my check engine light issue at a reasonable cost. I also appreciated having the loaner car. I will tell you that every time I have been in the service department, EVERY person is friendly and accommodating. Thanks again!
The service is always above expectations. It is a pleasure bringing in the car for service because all of the employees go out of their way to be pleasant and to ensure your experience is memorable.
Everyone who helped me was professional and courteous. On a 1 to 10 scale, each part of my experience was a 10.
Jason did a great job.....and my car was spotless when i picked it up! You guys are one of a kind.....thank you!!!
Per your motto, I was your priority. I was served with top service, my automobile was fixed and is running good. I received a detailed diagnoses which was very helpful in which now I can plan what to fix next. The customer service was A+.
Everyone and everything was AWESOME! Great service!
I certainly appreciate your speaking with me on Tuesday when I had my SL 500 in for service!! As you know I love my SL and more importantly all of you at Isringhausen! You reminded me of my tenure with all of you and I'm truly grateful for the attention to service. Again, thank you for your insightful discussion.
Thank you for excellent, helpful and timely service -- every time!
Carl. I was very pleased with Isringhausens service yesterday. It was my first time there and the staff was welcoming and most accommodating. I especially liked the report card given to me explaining in detail what services were performed and what, if any, issues needed attention. I'd give my experience at your establishment yesterday and overall rating of excellent!! Without question, I will be back for future service needs on my MINI. Thank you so much!
Once again, Joe, Gary, and Abbie made getting my car serviced almost effortless. All I had to do was drive in and drive out. And David's friendly shuttle is always appreciated.
I love my 911 Carrera. I always get great service from Isringhausen. Thank You
The service was outstanding, as always. Joe and Gary know how to take care of customers!! Thanks!
We have purchased both our E350 and Cayman S from Isringhausen and you always do a great job handling our service requests. Precision and professionalism are hallmarks of your service department. It is a 400 mile round trip to come to Isringhausen for service and it is well worth the drive. Thank you!
Thank you for taking care of the service on my Cayenne Turbo and for tracking down the source of the sound in the front end that we had been describing. And thank you for the loaner I could not have been more impressed with the Cayenne Diesel. We were getting anywhere from 28 to 32 mpg out of it. The wife is spoiled with the Turbo but the Diesel is more of a realistic choice. Thank you for giving us such cool loaner cars. Wouldn't ever consider buying from another dealership!
Joe was wonderful, as usual. He accepted my car without an appointment, the tail light and running lights were repaired and they washed my car. Excellent service!
You guys have gone above and beyond in your customer service on my brand new BMW. I amm sure everyone has heard my story by now but because of your team effort I was back on the road quickly and feel like I am good as new again. The final chapter was the service visit yesterday and all went perfectly.
You did great – as usual. Very easy to understand why you have the outstanding reputation you do. Thanks again!
Your service department is really outstanding! I usually deal with Joe Brennan and I must tell you that the service has always been perfect during the 3 years I have lived here and used you guys. I can be difficult to please but I am always happy to know that Joe and the team are servicing my car!
Thank you Gary. I am completely satisfied with the work and my dealings with you have always been exceptional.
Your staff continues to amaze me; I really appreciate that they squeezed me in to an already busy schedule on short notice. Definitely worth the drive from Chicago!
The customer service was the best it has ever been. I remember driving away after picking up my car and just feeling great appreciation for the kindness extended to me. We all have such busy lives and when someone like Carl Mott stops to take time to let you know your concerns are important makes all the difference.
EXCELLENT JOB, EXCELLENT CUSTOMER SERVICE...... I am ready for my 2014 C300 4-Matic
I have had a great experience, start to finish, purchasing my first Porsche from Geoff Isringhausen Jr and Isringhausen Imports. It was a sincere pleasure working with all involved and I would not hesitate to recommend them to friends.
Isringhausen is by far the finest dealership we have ever dealt with in every aspect. We have purcahased 5 cars from them in the last 5-6 years and would not go anywhere else. They provide the best service in all areas of the dealership. We have and will continue to recommend them to everyone we know.
Always great service that is why I have bought/leased cars there since 1991 !! Service guys are the best.
Gary Rogers did a great job getting my service taken care of before I departed for a long trip.
Joe Brennan does a terrific job!
Isringhausen does an outstanding job. Service team is friendly, helpful, knowledgeable and available.
I am quite pleased with Isringhausen. My scheduled appointment for tire replacement and other concerns mentioned at the appointment were completed, diagnosed and taken as far as possible until awaiting part to comes in. By my observation, the professionalism displayed by the whole Isringhausen Team is truly an "above and beyond" attitude and outcome.
Gary, our service adivwer at Isringhaus in Springfield IL, is a true professional and is a good representative for the dealership and Mercedes-Benz. He makes every effort to please the customer.
Gary did a great job helping me get the vehicle back on the road and the tech quickly diagnosed and completed the repair. Thanks again for rapid resolution of an unplanned event.
I wish other Mercedes dealers were as good as Isringhausen.
Brian Mitchell was wonderful. My next car will be purchased through him at Isringhausen.
Mike Carver may be the best salesman I have ever dealt with at ANY dealer in my entire life. He truly listended to what we were looking for and followed through. He was not pushy and did not bother us when we said we needed some time to think things over. I respect his approach to selling. You have a very valuable employee in Mike Carver, but, I am probably telling you something you already know.
Isringhausen has the best Mercedes service department in Central Illinois. They are always attentive and they fix everything on time and to perfection! My thanks to all of the people who work there.
We are always pleased with the courteous and friendly service from all of the staff at the dealership.
I like the looks of the Audi A8 but cannot buy one because Isringhausen has spoiled me with their excellent dealership, which I cannot risk leaving.
I like the looks of the Audi A8 but cannot buy one because Isringhausen has spoiled me with their excellent dealership, which I cannot risk leaving.
You have an exceptional team! Thank you!
I had a tail light in the process of going out, I drove to the facility and they fixed it immediately, and I understand while I was there, they took care of a re-called electrical wiring issue, no charge to me...I'm very pleased with the personal service received, on such short notice.
Isringhausen always delivers excellence in every area. They are our standard for what a luxury dealership in our area should be. The personnel are just the best! Needless to say, the vehicles and facility are among the best as well, but it is the personnel that take Isringhausen to the top of the ratings. They are never condescending, work together seamlessly, act as consultants not as salesmen, and seem to love their jobs. We have yet to visit another dealership that surpasses them. No one has solicited this response; we are freely giving it as we experienced ~ they are that good, but we know they continually strive to be better yet.
I always deal with Gary Rogers who treats me with respect and meets all of my needs THANKS!
Nathan was very helpful and is a tremendous asset to your business.
I think the world of both Gary and Joe and everyone connected with the service department; I have found them to be honest, trustworthy and enthusiastic, just truly great people! Thank you!
Isringhausen imports has always been perfect in their sales and service, before, during and after a sale. I recommend anyone who wants to by a vehicle to speak with them. The service department is totally 100% concerned with their customers satisfaction.
This service department has both exceptional service and employees. I wouldnt think of going elsewhere for maintenance of my car. I trust them to keep me safe when I'm on the road.
Brian Mitchell will keep us coming back to Isringhausen Imports. He goes above and beyond the normal sales rep. One could not ask for a more accommodating, helping person. He is WONDERFUL! Needless to say, this is not our first purchase from Brian. We think of Brian not just as a sales rep, but as our true friend! And he treats us as such!
Outstanding service in all areas. Gary Rogers is superb.
My wife and I worked with Anies who went way above and beyond to make our purchase a very pleasant experience.
Anies is the best in the business----friendly, professional, thoughtful, most accommadating and trustworthy.
As my husband said after I told him of my most recent experience, "Why would we go anywhere else?"
Gary kept me well informed of the status of repairs and exceeded my expectations.
My sales consultant was Brian Mitchell. This is not my first Mercedes purchase with Brian, and his service, knowledge and unbelivable positive attitude continue to amaze and impress me. I would not even consider a purchase without him. Love doing business with Brian Mitchell, he goes above and beyond CONSISTENTLY! Brian is an asset Isringhausen should be proud to have him represent them! Oh, yes, I love my "new to me" 2010 ML350, too!
A big thanks to Matt Parr and Anies Humaideh for their assistance with my new car purchase. The Isringhausen team is great. I will look forward to my next vehicle purchase from Isringhausen.
Our salesman was Mike Plohr. We live in Indianapolis but are always happy to make the 6 hour round trip drive to buy all our cars at Isringhausen. Four cars in 7 years. Boxster - BMW 328Xi- Mercedes C300 and just bought #4 A beautiful Vermillion red BMW X3 M package. We drive to Isringhausen becuase we are well treated as customers, get a great deal and really feel like a part of Isringhausen family.
Our experience with Gary and Joe as our service advisors has been consistently exceptional. It is as if we are being advised by trusted friends who are looking out for our interests first. In an industry not known for building trusted relationships, Gary and Joe are the exception, they exemplify the best of customer service. Their honesty is refreshing. I appreciate such an environment starts at the top with Geoff, so thanks to all for breaking from the pack and leading! It truly is a pleasure to do business at Isringhausen.
My sales consultant was Brian Mitchell. This is not my first Merceded purchase with Brian, and his service, knowledge and unbelivable positive attitude continue to amaze and impress me. I would not even consider a purchase without him. Love doing business with Brian Mitchell, he goes above and beyond CONSISTENTLY! Brian Mitchell is an asset. Isringhausen should be proud to have him represent them! Oh, yes, I love my "new to me" 2010 ML350, too!
Gary and Joe are always friendly and cooperative and seem passionate about their jobs. Everyone at Isringhausen is kind, courteous and always interested in you as an individual and takes all the time that is needed.
Thanks Joe and Staff. You always treat me like I just won the lottery. The entire staff at Isranghausen is the best I have ever run accross. I will continue to purchase as many cars as possible from you. I have told anybody that will listen how great your store and people are. I am honered to do business with you.
Joe fitted my car in even though I did not have an appointment (the check engine indicator had come on the night before). He promised he would have the work completed by 3:00 pm but had it done by 1:00 pm. Thanks to Joe and the service folks who worked on the car.
The service consultants are just plain fantastic!!!
Best service. Matt Paar is very friendly and courteous. I will definately purchase my next vehicle from them without hesitation.
This is the 4th car we have bought at Isringhausen and will continue to buy our vehicles here even though it is 60 miles from our city(Bloomington) and we have a Mercedes dealer in our city!!!!
Geoff, Just wanted to drop you a note about our awesome customer experience with Mike Carver last week during the purchase of our first Mercedes-Benz C-Class 300 from Isringhausen. My wife and I were amazed at what a total joy it was to actually buy a car from Isringhausen compared to our previous experiences. From test driving to negotiation, Mike did a great job listening, advising and helping us to finding exactly what we were looking for. I am certain through this experience with Mike Carver that you have earned yet another loyal customer. Please take a moment today to personally thank your team (from the MB receptionist, to Mike Carver, to Mark Dresch and all those behind the scenes getting our vehicle ready for delivery), for creating a total customer experience!
Matt Parr was excellent. I even called him at home with questions.
My wife and I have been customers of Isringhausen for a number of years and almost exclusively work with Joe Brennan. He is always professional, accomodating and courteous. I know he is a valued employee.
Your service department is very fair and does not do unnecessary repair work. They will call and tell you if something they thought would be required (brakes) could actually wait until the next service. I have always been very pleased with Isringhausen service.
I brought the vehicle in without an appointment due to a warning light regarding non-functional tail/brake lights. Carl the Service Consultant took care of the problem immediately. This is the type of service Isringhausen is famous for and one of the reasons we have purchased vehicles there for more than 15 years. I have NEVER been to a better auto dealership in my car buying lifetime.
Terrific salesperson and purchasing experience. I particularly like that the dealership makes purchasing easy for people who do not reside in Illinois; all the paperwork for Indiana was done by the dealership.
Jeff Colman provided prompt and thorough assistance throughout the buying process. I worked with sales people at our local dealer in St Louis, however due to Jeff's level of service we decided to purchase at Isringhausen.
Joe Brennan is perhaps the most knowledgeable professional I have run across in all the years I have owned a Mercedes-Benz product... first class
Best Mercedes place I have ever been to and Joe is the best mechanic I have ever had!
Nathan made the car buying process very enjoyable. This is a rare talent. His knowledge of the product and of the internal purchasing procedures is exceptional. I will recommend him and Isringhausen to other people interested in purchasing a nicer vehicle.
I always have the best experience with the service team at Isringhausen Imports. Best mechanic, service advisors and service manager!
We have been an Isringhausen customer since Isringhausen became a dealer. Service has always been excellent and it has never been better!!
Everyone we have ever dealt with at Isringhausen is very courteous and most helpful. We appreciate the great service we always receive
Joe Brennan and Dave Scales are the BEST. I always know they will take good care of my car and I appreciate them very much.
Isringhausen Imports sets a higher standard for other dealers.
Gary, Joe and Brian are always top notch, very helpful and very professional. I will always look forward to my many visits to Isringhausen if only to admire the wonderful products.
My sales leader was Mike Custer and he provied me with the best sales experience I have ever had. I have been driving for over 35 yeats and purchased many vehicles in many parts of the USA. The Isringhausen team is by far the best I have ever worked with. I had a special request to have the vehicle and necessary paper work delivered to me in Champaign and there was not any hesitation on the part of Mike to meet my needs and he far exceeded them.
Gary is always very friendly and professional and able to respond to my questions.
I want to commend the extraordinary service I received on April 12th. Joe Brennan provided excellent customer service and I felt very comfortable that my truck was in good hands!
It was a very good experience dealing with Archie, once again...this is my second car I have gotten thru your dealership and God willing I will be back! Everyone was truly professional and went above and beyond my expectations! Thank you....and thank you Archie! Barb Freer
Mike Custer was attentive and informative during my purchase process. I wasn't sure about the purchase I wanted to make and he expertly helped me choose between two choices. Luke Isringhausen was also a pleasure to work with. He reminded me of the care his father always took with customers.
Isringhausen makes my life so much easier...one less thing to worry about!
This was the first time I used the service of having my SUV picked up at our home. It was a great experience and my SUV was returned 24 hrs later. All I had to do was write the check for the service. It was wonderful and I plan to use it again.
Matt Parr acted in a very professional manner. He creates a very positive image and one that Mercedes/Isringhausen wishes to project, I am sure. Since taking possession of my car he has made a special effort to assist me in understanding all of the technology the car has to offer. I am extremely happy with his brand of personalized service. I renewed my acquaintance with Joe Brennan who has always been helpful in the past. Here's looking forward to a fun experience with my new 250 !
As always, my expectations were met. I truly appreciate the helpful staff and pleasant atmosphere at Isringhausen. We are so fortunate to have such a high quality business here in Springfield!
Love coming to Isringhausen for service! Will buy my next vehicle there as well.
Unparalleled service and sales. In 40 years of purchasing automobiles and obtaining service all over the United States there is no dealership that comes close to this dealership. Everything is absolutely perfect. Great kudos to everyone there!!!!!!!! 10++++++++++
Dealership is impeccable and Sales Consultants make you feel special. This is our third vehicle ownership or lease. We love the service department and it is obvious our over-all experience has been very positive: we have 3 cars in our history with Isringhausen since 2007 to testify to our satisfaction..
The service and the entire staff at Isringhausen is truly exceptional. They are courteous, attentive and very pleasant. It is a pleasure to do business with them
Another outstanding experience with your dealership. Matt Parr is very professional and I will look forward to my next purchase from Isringhausen. Thank you,
As always, my experience at Isringhausen was very positive including helpful staff, pleasant surroundings and good service.
This is my first Mercedes and I love the sales/service team! I have not yet been unsatisfied in any manner! Truly a great experience so far!
Dear Mr. Isringhausen, After working for an airline for 20 years, I thought I knew what customer service is, or was. I was wrong. I know for a fact that you have re-written the book. I cannot tell you how happy and impressed I am with your entire staff. Everything has been perfect, from the first time that I met Matt Parr, all thru the buying process, and, then in service. Joe is very much on top of his game. I hope that I will be able to meet you the next time that I come up for service. It was really a pleasure to buy a vehicle from you, and then to get to know the folks in the service department was very refreshing. There will be future purchases from your dealership. Don't lose either one of these guys. You own and run the Best Dealership I have ever experienced. Regards, John W
Jeff Colman is truly an exceptional salesman. The entire staff has been well trained and very professional. It is a pleasure rather than a hassle dealing with them.
Joe Brennan and Eric Horn always treat me with courtesy and are always willing to accomodate. Always a step above; I would never go any other place.
Isringhausen remains THE finest auto dealership I have ever dealt with. Their service department is superb.
I must say that this was my first visit to the Isringhausen facility and I am just overwhelmed. I have NEVER been to a dealership with such exceptional quality service. The staff were very helpful and courteous.
Great service and very attentive staff. A pleasure doing business here.
Gary Rogers should be commended on his attention to detail and extraordinary level of customer service. He coordinated diagnosis and repair of several unrelated, but necessary repairs. Thanks Gary!
Mike Carver was an excellent salesman. I had called in advance of what I wanted in a car and Mike had it ready. You can't ask for anymore than that!
Geoff Jr. did a wonderful job. The car is exceptional and a joy to drive. Your service department does an outstanding job. I'm sure my next car will be another Isringhausen Imports Mercedes Benz. A great experience; I would recommend Isringhausen to my family and friends.
Everything with the process was excellent. Luke Isringhausen, Nick Drum and Mike Custer did everything we could want. Thank you!
Jeff Colman, as always, did an amazing job. He is the best!
Truly extra, extra exceptional.
Joe Brennan continues to be one of the best advisors I've ever had the priviledge of working with during my ownership of Mercedes vehicles over the last several years!!
Bob Johnson was AWESOME!! The exceptional service was the primary reason why we purchased our vehicle from Isringhausen.
I am (and have been) 150% pleased with the service I have received from your dealership. I have received outstanding service and would like to single out Gary Rogers as being far and above what one can expect from a service writer. When I have a problem with my car I always call Gary. I will be looking in the near future to update my E350 and Gary has told me that I cannot do better then to stay with Isringhausen Imports and I will. Thank you very much.
As always, the Mercedes-Benz service was great. You guys are a cut above!
The drivers are always courteous, the service is superb, and the car is always immaculate when returned. Isringhausen makes every effort to meet the customer's wants and needs.
Gary Rogers went above and beyond to make sure that the customers' needs were met as well as explaining the needed repairs. The drop off/ pick up valet service is an added bonus to your already superb service center.
Our service manager Clem is awesome.
Very satisfied. Service staff great to work with. Best of any dealer I have ever delt with.
I felt my salesman [Brian Mitchell] went the extra mile to locate the exact vehicle we were seeking.
Jeff Colman (Our Salesman) was great!!!! He is honest and a pleasure to deal with.... This is our 2nd car purchased from him.... Thank you Jeff!!!!!!!!!
Isringhausen truly has brought service to a whole new level. I cannot imagine how they could possibly improve upon it - OUTSTANDING!
It is a total pleasure to shop and buy a car at Isringhausen Imports.
Isringhausen is consistently exceptional -- the staff are knowledgeable, courteous, and truly accommodating.
This is an outstanding dealership of which BMW should be very proud.
I have always experienced excellent service, especially with Joe Brennan. He is outstanding; thank you.
We absolutely LOVE our new car! Brad Miller was wonderful - we could not be happier! Thank you for making our first BMW purchase a very special time for us! John and Julie P
The employees of Isringhausen provide the best Customer Service. The reasons I am a repeat customer is due to the EXCEPTIONAL service that I receive.
[This is the] 4th car we have purchased from Isringhausen. The only dealer in the area that is honest and deserves [our] repeat business.
It is amazing to my husband and I how Isringhausen imports is able to continue their high quality of service over the many years that we have been a client with them!!! We cannot say enough positive comments in this regard.
Great service and wonderful looking remodel! Proud to be a customer of Isringhausen.
Always great service from everyone involved.
This dealership is truly exceptional. They make it a breeze to drop off and pick up my car, are always willing to accomodate me with a loaner and keep me up to date during the service if they find anything unexpected. I received my car back in fabulous shape - it was like brand new, the detailing was phenomenal! Loved it!!!
Nathan Griffel did an excellent job in selling me my Infiniti FX 35. I am very satisfied with Nathan and Isringhausen Imports. Great Job!!!!!!! I will be back the next time I need a car.
Brian Mitchell is outstanding. We plan to purchse all of our future vehicles with him.
The best dealership in every way.
Isringhausen Imports has an excellent Service Department. This was my first visit to the Service Department and I was very, very satisfied!!!! It was a very positive experience !!!!!!
Joe Brennan is an excellent Service Manager and insures that my vehicle is safe and mechanically sound.
I always have an exceptional experience whenever I require BMW service at Isringhausen Imports!
Great service, as always, from Joe and Gary. Also, the 2 fellows that normally bring my Mercedes to me after cleaning it up are truly exceptional employees - they likely do not receive enough credit. They are very customer-oriented, personable, attentive, and extremely detail-oriented.
As always, this was a phenomenal experience! From the service department telling me that I could bring it right in, being met as I stepped out of my vehicle to hand over my keys, not even being able to finish my coffee (the vehicle service was so prompt), to having the entire headlight assembly replaced when a bulb clip was misplaced... All of you are the meaning of a class act! Thank you for everything and I never plan to take my vehicle anywhere else!
Our salesperson (Bob Johnson) was kind enough to come to our home and program our garage door to open with the homelink transmitter. This extra level of personal service is why we look for Bob when we are in the market for a new automobile. He made sure we were up to date on all the features offered on this model. We also appreciate the great service given by all members of the dealership that we encountered since purchasing our first Mercedes in 2009. We are looking forward to enjoying our 2012 ML350 and plan on visiting the dealership again.
My salesperson, Matt Parr was outstanding, knowledgeable, polite and courteous. Joe and Gary at service are professional and aim to please. Mr. Isringhausen and the sales manager Anies both congratulated us on our ML and C300 purchases. Can't wait for four years to go by so we can do this again!
Thanks to Bob Johnson for the most pleasant experience in selecting my new car. My family loves Isringhausen, and has for a very long time!
Mike Plohr provided exceptional help on selecting my C300.
Joe and Eric always treat me with courtesy and are always willing to accommodate. Always a step above. I would never go any other place.
Joe Means went above and beyond the call of duty on this service call. First using his own BMW to try assist since it was after hours, and then arranging for towing to your facility and arranging a loaner - all after hours. Joe is an exceptional member of your team - he is the reason I will look to Isringhausen Imports for future purchases.
Joe Brennan did a great job in working with me and solving the minor issues I had with my car. Job well done!
I continue to be very impressed with the professionalism demonstrated by the entire Isringhausen staff. Not only do they do quality work - thorough and timely - but every member of their staff makes you feel as though you really matter to them. After experiencing "the Isringhausen difference" I cannot imagine why anyone would ever want to buy a vehicle or have it serviced from any other dealer!
This automobile purchase was the most pleasant experience I have ever at an auto dealership. The salesman, Bob Johnson, went out of his way to answer all our questions and make sure everything was perfect. There was absolutely no pressure from Bob or anyone else. The only pressure I had to endure was from my wife. Insringhausen Imports should not have such nice automobliles present when my wife is with me--that is when the pressure starts. I am completely satisfied with Isringhausen Imports and would definitely recommend you to other people.
I always feel very satisfied in all dealings with the Isringhausen staff. I trust their advice.
The great service staff is one of the reasons I choose to continue to buy cars at Isringhausen. They exceed my expectations every time.
I have been a customer of Isringhausen for a number of years and I've always found Joe Brennan extremely helpful, he is an excellent employee.
If anyone asks about how a customer should be treated. I always tell them to visit Isringhausen Imports and find out what Truly Exceptional customer service really means. Thanks again Brad.
This is my second Isringhausen vehicle and Brian Mitchell is the only salesman that will do...ever! He is patient, knowledgable, resourceful and (seemingly) unflappable!! I really enjoy working with Brian an recommend him to others at every opportunity! Clone him!!! Sean Oliver was my person for the financial transaction and he was very easy to work with! My whole experience is what I've become accustomed to from Mercedes Benz, in general, and Isringhausen, in particular. Thank you!!
I Love Isringhausen. They are the best, always.....
This was the easiest and most pleasant automobile buying experience that I have ever had. The Isringhausen staff and the show room buildings are truly tops. The S550 4matic is the best. My wife is most pleased with the vehicle. Thank you.
Great service, as always. Thank you.
Dave Heimlich's knowledge and expertise made our car purchase a wonderful experience. Dave worked hard to help us identify the best vehicle for our needs. Dave and Nick did a wonderful job of explaining the car's features.
There is nothing I would change with our experience. I can't say enough about the amazing service Brian Mitchell provided us. We planned to visit other dealerships while shopping, but after our time with Brian, we said we aren't going anywhere else!! Thank you!!
Joe Brennan, the service representative did a great job of working with me to accomplish the needed repairs to my car. He was very attentive and worked around my schedule to have the car ready when I returned from my trip. Thank you.
Brian is a very professional Sales Consultant. I purchased a new Mercedes from him three years ago and went back to him when I was ready to trade again.
Isringhausen remains the finest auto dealership I have ever dealt with.
We have purchased three vehicles from your outstanding dealership. From the personal and professional appearance of the staff and management, to the well maintained appearance of the facility, your dealership is number one in our book. In the past we have purchased cars from other dealerships such as Chevrolet, Cadillac, Jaguar, and Lexus. None can compare to the experiences that we have had with Isringhausen. In these tough economic times Luke Isringhausen was very fair with pricing and trade in value for our vehicles, not to mention the outstanding customer relationship the entire staff provided! We will recommend Isringhausen to all of our friends and family.
Our salesman, Rob Landers, could not have been more pleasant or helpful throughout the purchasing process.
I have purchased or leased many vehicles over the years and this was the easiest and most accommodating transaction of all. Jeff Colman was exceptional in evaluating and meeting my vehicle lease. I look forward to future events with Isringhausen Imports. They go the extra mile to be accommodating to the customer. Thanks again.
This was a very easy transaction; no hassle or pressure purchase.
This is our third Mercedes vehicle from Isringhausen. They are truly a delight to deal with!!!
In search for Convertible Corvette, my sister-in-law suggested I contact Isringhausen Imports as she heard they would search for the car I was looking for. I viewed their website before contacting them. I didn't need to look any further; they already had what I was looking for. I contacted salesman Mike Plohr. Since I live 170 miles from Isringhausen, Mike proceded to described the vehicle of interest in great detail; when I arrived to view the Corvette, there were no suprises. Mike also explained, if I was not completely satisfied they would do what they could to make me happy. I have to say Mike Plohr not only stuck to his word but went the extra mile for complete satisfaction. Thanks Mike!
I am a new BMW 535 owner and would like to inform you that Clem is a wonderful person and employee. I am currently working with Mark Dresch for an extended warranty for the BMW based on everything Clem and your company has done for me. I could go anywhere and buy it at a lower cost but based on Clem I am going with your company for the extended warranty. I cannot say enough great things about Clem.
I have purchased several cars from Isringhausen and am always completely satisfied. They are a top notch organization who always provides professional, caring service. Brian Mitchell has been my sales consultant over the years. His expertise and professional, friendly personality always makes my buying experience a pleasure. He is excellent at educating me about my options and gives me confidence as I decide on my options and what is best for me. His knowledge and service always makes it a great experience. This time, I took advantage of the special financing offered through Mercedes-Benz and appreciate the good rates. Thanks again to Isringhausen and Brian Mitchell for all they do for me. I love my new car.
We have owned vehicles for over 50 years, and have never been treated by any dealership as well as we have from Isringhausen. We truly appriciate their service.
I really appreciated working with Geoffrey. He truly went above and beyond. The first trip we were there he stayed really late to accommodate us. He was fantastic at communication and with an infant, I appreciated the fact that I could text and e-mail him, instead of having to always talk on the phone (it is hard to have a phone conversation with baby around.) Most of all, he was easy going and low pressure, which when buying a car is extremely important. He allowed us the time and several trips which comes with making a car purchase without making us feel like we "must buy now." I went to another dealership to drive a [different car] and when one of the sales people seemed pushy, it really turned me off (which furthered my decision to buy the BMW, in addition to liking the car better.) Overall, he did a fantastic job.
Clem is an excellent, customer friendly Service Advisor of Isringhausen. He makes the experience outstanding! It could not be any better! I will buy again from Isringhausen.
Mike Plohr was absolutely outstanding. I have purchased new cars throughout my life,but have never experienced a better Sale's Consultant!! Would absolutely recommend Isringhausen to everyone! I felt so pampered! Thanks so much Mike! We will buy again from you because it would be hard to go to a lesser place after you have had the best!
Brian Mitchell did a great job with every aspect of the sales process and made my buying experience very easy and enjoyable.
Mike Plohr is a fantastic salesman. He not only kind and courteous, he makes sure all of my questions and concerns are answered. He was and always has been very patient. This is my 3rd Mercedes that I have purchased from him, and I will definately be back and asking for Mike.
Your service advisor Joe is truly an individual that cares about his job position. He always goes that extra mile to ensure that each service visit is a pleasureable one and that all issues with the automobile are attended to. His committment is quite outstanding and as such he is truly the person that best reflects Isringhausen's image to their customers. Thank you Joe for all that you do. Frank L. -Peoria.
Isringhausen makes life easier for me with the pick up and delivery service. This is one of the reason's I chose to purchase my car from them as opposed to a closer, local St. Louis Dealership.
Geoff and Brian Mitchell exceed all of my expectations which is why I am a repeat custormer.
Brian Mitchell did a wonderful job of explaining the features of the car with which I was unfamiliar. Having traded my C class for an E class, I was nervous driving. He was reassuring. Since I live 104 miles from the dealership, Brian made every effort to make me comfortable with the vehicle before leaving the dealership. Isringhausen should be proud to have a sales representative like Brian Mitchell.
The staff at Isringhausen are second to none. I have purchased around 10 vehicles from them over 20 years; they have earned my loyalty.
This is the second time I purchased a vehicle from Isringhausen and dealt with Mike Plohr. I live in St. Louis, MO and could have dealt dealers down here. However, the professionalism and courtesy extended by Mike and the dealership including Mark Dresch who is a business manager far exceeds the other dealerships in St. Louis. I purchased this vehicle for my wife to drive and she was treated with the utmost respect. I am very confident with this dealership that she will be given this same treatment even when I am not there with her. I cannot confidently state this in regard to the other dealerships in my immediate area. Sales people need to realize that business is based upon relationships and trust. That is why I deal with Isringhausen.
Isringhausen is a first rate Mercedes Benz dealer. They maintain standards for pre-owned vehicles which exceed those of most franchised dealers by a wide margin. They can deliver a car from 1100 miles away to my doorstep faster than my local dealer can answer the phone! All in all, a first rate experience with high degree of professionalism.
Having been a recent customer at Isringhausen in Springfield I would just like to say what an excellent experience it was. David Heimlich was the sales associate I was in contact with and his professional and courteous attitude and knowledge was what really made me a happy customer. Because of these factors I look forward to doing business with Isringhausen Imports again in the near future.
In this day and age we all have to double our efforts to make and keep customers happy. Luke, you did more than that, you exceeded my expectations. Isringhausen Dealership is number ONE in my book.
After watching the web site for over 2 years the vehicle I had been looking for showed up. Saw it on a Friday afternoon. We caught the train from STL at 6 a.m. to see it Saturday morning. Mike Plohr met us at the station at 8 a.m. and took us to the show room where the SUV was sitting all shined up. After an impressive, “eye opening” drive we closed the deal and were driving back home in our BMW in under 2 hours. It was a real pleasure doing business with Isringhausen and I will be back again for our next car. I would recommend them to anyone that wants a truly remarkable and positive buying experience.
As always, I feel welcome at Isringhausen.
Luke Isringhausen helped make the purchase of this automobile much easier than I thought possible. He is the most patient person I have met in quite awhile. I came into the dealership knowing I was going to make a purchase, I wasn't sure of what. He spent more than a day with me driving different automobiles and helping me to make the best decision for my needs and wants. I have never had such a positive experience when purchasing an auto. I will always be in touch with Luke for any auto needs.
Luke Isringhausen provided exceptional service as well as the rest of the staff. I will continue to buy cars from them well into the future!
First class operation. There are other dealers closer to my home. I choose Isringhausen.
MATT PARR, NICK DRUM AND JOE BRENNAN ARE AN OUTSTANDING TEAM OF PROFESSIONALS WHOSE PRESENCE AT ISRINGHAUSEN WAS A PRIME FACTOR IN OUR PURCHASING DECISION.
It was a very positive experience and my first time to use Isringhausen. It will not be my last. Joe Brennan was easy to work with and made the experience quite simple. I especially liked the free car wash. Thanks for such great service. I will have my Mercedes serviced here each time.
Last week, I drove from Peoria to Springfield. Prior to my trip, I put gas in my car. While fueling, I grabbed a coffee inside; unbeknownst to me, the gas tank did not shut itself and my car was covered in gas! Also, my shoes got covered with gas as I was shutting the pump. I had my dogs in the car and needed to make the drive. I called Isringhausen as I arrived into Springfield and spoke to Gary in service; he felt so badly for me; offered me bottled water, and cleaned out the part os the car which was covered with gas, for free! Also, it was not even a car I purchased from Isringhausen! Thank you Gary! You definitely have the Kuhn family loyalty!
Thanks as usual for always taking perfect care of the cars and for your friendly approach to doing business!!!
Angie and Clem once again demonstrated why your service center is the est I have ever encountered.
I really enjoy driving the X5 and have been very pleased with this vehicle. The service experience was outstanding and the gentleman who brought me a loaner and returned my vehicle was very professional as well.
Clem is the best.
I appreciate Clem's good help!
The whole sales prodecure went excellent.
An excellent buying experience, and I greatly appreciate Jeff Coleman's professionalism and the BMW Service Department. I look forward to my next vehicle purchase at Isringhausen.
Would not change a thing, best car buying experience and best car.
I am very please with the car GOD blessed me with and my experience with your sales representative was very pleasant. Your service at Isringhausen Imports will be highly recommended. Thank you Kent Hill for all your help.
We have always heard so many favorable things about the outstanding expericence in dealing with Isringhausen Imports - now we have felt this ourselves and see why everyone always raves about your firm!!
Very happy with dealership. All individuals that I have been in contact with have been professional, friendly, and knowledgeable. Recommended dealership to a friend and he purchased a new 328i.
The quality of my BMW speaks for itself. Isinghausen's vehicle delivery and loaner program is outstanding and a feature that I tell everyone about. The staff are always friendly and helpful. It is the most customer friendly dealership I have ever dealt with.
Again, the service is fantastic at Isringhausen and I intend to continue to do business with them. Living about 100 miles away, I still find them to be far superior to my local BMW dealer.
Clem and Angie are fanstastic at their jobs, and a joy to do business with, a credit to your establishment.
If you know I purchased 3 Mercedes from Isringhausen Imports in 30 months, it is not difficult for you to understand how much I appreciate their services.
This is not the first car we bought here, so we were expecting the same great service we had before, and we were not disappointed.
We have already sent Brian Mitchell a note thanking him for his continuing great service. I have purchased several vehicles at Isringhausen through Brian and always appreciate his professional, courteous, and informed service. We feel fortunate to work with him.
Isringhausen's service personnel and facilities are a credit to the Mercedes-Benz organization. My wife and I have been happy customers and buyers for over twenty-five years.
An outstanding dealership! I've purchased six cars from them!
Outstanding service! That is just one major reasons I purchased my SLK350 at Isringhausen.
The service advisor; Joe always greets me with a smile and is very accommodating. I believe him to be a true asset to Isringhausen Imports!
The Isringhausen employees have the best customer service a company could ever have. There is no reason to ever go to another dealership.
I want you guys to know that from the front desk staff to management you handled the sale exactly how I have grown to expect. My husband & I will continue to send our automotive customers your direction and I will personally continue to purchase with you when I am in the market. Well done, and a thank you to Geoff, Nick & Brian for their personal touches that made this sale work so well for us.
Staff was extremely courteous, helpful, and friendly. Waiting area was very clean and nicely arranged with comfortable seating. Shuttle driver was also very courteous and accommodating. My car was quite dirty when I brought it into the dealership, due to my having been on several extended business trips. It was spotless when I returned to pick it up. I'm very satisfied with the service I received.
Joe Brennan and Dave, the technician, are great to work with. I feel certain that they will take care of my needs and I am never disappointed!
Joe always makes the process simple -- he makes sure that I understand and am comfortable with all of the information about the repairs needed to the vehicle -- at 57, I have delt with many service managers and Joe stands out as the absolute best!
The customer service was wonderful to us! Very friendly and helpful. They provided us with a vehicle as we had appointments that day in town and they had to order a piece for our vehicle and we were able to use the loaner vehicle to return home in. THEY EVEN BROUGHT OUR VEHICLE TO US WHEN IT WAS FINISHED WHICH IS AN HOUR DRIVE EACH WAY! Wonderful service........